Office Procedure
Course Description
This course stresses all business skills and those competencies required of the office worker in today’s business environment. The course provides realistic and meaningful experiences to strengthen student’s administrative skills and knowledge of business procedures and technological skills. The role of the administrative assistant will be analyzed as well as the global influences that affect the way business is conducted.
You will learn
Office Procedures will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.
Course Outline
PART 1: The Office in a Changing Business World
CHAPTER 1 The Office Environment
1-1 The Office Today
1-2 The Office in Relation to the Total Organization
1-3 Your Role in an Office
CHAPTER 2 Office Competencies
2-1 Employment Outlook
2-2 Employment Competencies
CHAPTER 3 Managing Information to Enhance Productivity
3-1 Information Management and Technology
3-2 Information Systems and Resources
PART 2: Communicating Effectively
CHAPTER 4 Communicating in Written Form
4-1 Reading and Writing at Work
4-2 Business Correspondence
4-3 Business Reports and Related Documents
CHAPTER 5 Communicating Orally
5-1 Listening and Speaking
5-2 Planning and Preparing a Presentation
5-3 Delivering a Presentation
CHAPTER 6 Telephone Communications
6-1 Telephone Technology and Services
6-2 Effective Telephone Communications
PART 3: Processing and Understanding Financial Information
CHAPTER 7 Banking and Payroll
7-1 Banking Procedures
7-2 Payroll and Employee Benefits
CHAPTER 8 Financial Reports and Procedures
8-1 Financial Reports
8-2 Financial Procedures
PART 4: Managing Your Work Life
CHAPTER 9 Time and Workstation Management
9-1 Managing Your Time
9-2 Workstation Management and Office Safety
CHAPTER 10 Meetings and Travel
10-1 Planning and Participating in Meetings
10-2 Arranging Travel
CHAPTER 11 Records Management
11-1 Introduction to Records Management
11-2 Managing Physical Records
11-3 Managing Electronic Records
CHAPTER 12 Processing Mail
12-1 Incoming Mail Processes
12-2 Outgoing Mail Processes
PART 5: Managing Your Career
CHAPTER 13 Planning and Advancing Your Career
13-1 An Effective Job Search
13-2 The First Job and Beyond
CHAPTER 14 Ongoing Professional Development
14-1 Leadership Skills
14-2 Lifelong Learning