Office Procedure

Course Description

This course stresses all business skills and those competencies required of the office worker in today’s business environment. The course provides realistic and meaningful experiences to strengthen student’s administrative skills and knowledge of business procedures and technological skills. The role of the administrative assistant will be analyzed as well as the global influences that affect the way business is conducted.

You will learn

Office Procedures will assist students in learning and practicing important office procedures, such as basic banking, records management, postal and courier services, telephone and fax services, dealing with the public, and using the Internet to research information.

Course Outline

PART 1: The Office in a Changing Business World

            CHAPTER 1      The Office Environment

1-1       The Office Today
 1-2       The Office in Relation to the Total Organization
 1-3       Your Role in an Office

            CHAPTER 2      Office Competencies

2-1       Employment Outlook
 2-2       Employment Competencies

            CHAPTER 3      Managing Information to Enhance Productivity

3-1       Information Management and Technology
 3-2       Information Systems and Resources


PART 2: Communicating Effectively

            CHAPTER 4      Communicating in Written Form

                         4-1       Reading and Writing at Work
                         4-2       Business Correspondence
                         4-3       Business Reports and Related Documents

            CHAPTER 5      Communicating Orally

                        5-1       Listening and Speaking
                         5-2       Planning and Preparing a Presentation
                         5-3       Delivering a Presentation

            CHAPTER 6      Telephone Communications

                        6-1       Telephone Technology and Services
                         6-2       Effective Telephone Communications


PART 3: Processing and Understanding Financial Information

            CHAPTER 7      Banking and Payroll

                        7-1       Banking Procedures
                         7-2       Payroll and Employee Benefits

            CHAPTER 8      Financial Reports and Procedures

                        8-1       Financial Reports
                         8-2       Financial Procedures


PART 4: Managing Your Work Life

            CHAPTER 9      Time and Workstation Management

                        9-1       Managing Your Time
                         9-2       Workstation Management and Office Safety

            CHAPTER 10    Meetings and Travel

                        10-1     Planning and Participating in Meetings
                         10-2     Arranging Travel

            CHAPTER 11    Records Management

                        11-1     Introduction to Records Management
                         11-2     Managing Physical Records
                         11-3     Managing Electronic Records

            CHAPTER 12    Processing Mail

                        12-1     Incoming Mail Processes
                         12-2     Outgoing Mail Processes


PART 5: Managing Your Career

            CHAPTER 13    Planning and Advancing Your Career

                        13-1     An Effective Job Search
                         13-2     The First Job and Beyond

            CHAPTER 14    Ongoing Professional Development

                        14-1     Leadership Skills
                         14-2     Lifelong Learning